Security & Privacy
The Orient-Express Group* respects the privacy of every individual who visits our websites and protecting the privacy and personal data of our visitors is of the utmost importance to us. This policy establishes how we handle the information we learn about you when you visit our websites. This information will not be disclosed to anyone outside of the Orient-Express Group and such third parties that we engage from time to time to provide services to our visitors (including but not limited to third party internet hotes and payment collection agents). Your personal information will be treated in accordance with the legal provisions under English law concerning data protection and may be transferred to Bermuda, the USA or countries outside the EEA for the purpose of business administration. You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes (subject to any overriding legal obligations).
If you have any specific questions that are not covered in the FAQ section below, please contact:
The terms of this privacy policy may be changed by the Orient -Express Group from time to time. Changes will be displayed on www.orient-express.com. *in the context of this Privacy Policy, the Orient-Express Group includes Orient-Express Hotels Ltd. (based in Bermuda) (“OEHL”) and each of those companies where OEHL owns from time to time (directly or indirectly) at least 25% of the company and, in each case, any assignees, transferees or replacements of any such companies from time to time Frequently Asked Questions Q1. Why does the Orient-Express Group collect information about me? A. We collect information to:
Q2. What information might be collected about me by an Orient-Express Group website? A. In general, you can browse any Orient-Express Group Website without disclosing any information about yourself. If you visit an Orient-Express Group Website to read or download information, we collect and store only the following information that is automatically recognised (via cookies). What are cookies? • Date and time;
If you choose to give any member of the Orient-Express Group personal information via the internet – for example, your name and e-mail address to respond to a particular query, it is our intent to let you know how we will use that information. If you tell us that you do not wish us to use any such information as a basis for contact with you, we will respect your wishes. Q3. What are cookies? We use cookies to gather anonymous information about the visitors to our websites. Why does the Orient-Express Group collect information about me? You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. We do not associate the information in a website visitor’s cookie with any other personal information about that visitor. Q4. Can I see what personal information you hold about me? A. You can ask us whether we are keeping personal information about you and you can ask to receive a copy of that personal information.
We will respond as quickly as we can to your requests for details of personal information we hold about you. Q5. How do I correct personal information you hold about me? A. Please notify us of the inaccuracy by contacting us at:
Q6. Can I ask you to delete the personal information you hold about me? A. Yes, by contacting us at: ECommerce
Q7. Where is the information kept? A. The Orient-Express Group maintains websites at its London office (Orient-Express Services, 20 Upper Ground, London, SE1 9PF) and at the offices listed here Q8. How long is personal information kept for? A. The Orient-Express Group holds information for as long as we believe it will help us to achieve our aims of understanding how we can better serve you. Subject to any legislation which might, from time to time, oblige us to store the information for a certain period of time, we will respect your wishes to correct inaccurate information or delete information. How do I correct personal information you hold about me? Q9. What security arrangements are in place to protect my personal information? A. We intend to protect the quality and integrity of your personal information. The Orient-Express Group stores personal information in a secure environment protected by a combination of physical and technical measures. We will continue to enhance our security procedures, as new technology becomes available. There is no general public access to visitor’s personal information. The personal information you give to us when making a payment on-line to us in encrypted before you conduct your transaction, using appropriate secure technology.
Q10. Do you have a policy for protecting the privacy of children using your websites? A. The Orient-Express Group websites are not aimed at children. We never collect or maintain information from those visitors to our websites who we actually know are under the age of 14 without first obtaining verifiable consent from a parent or legal guardian. Upon written request (with supporting proof of identity), parents (or legal guardians) may ask to review their child’s information or request that it be deleted.
Q11. Are there any additional privacy provisions for non-UK websites? A. Yes, for the Hotel Cipriani, Italy, please click here for the Hotel Cipriani privacy policy, For www.ritzmadrid.com and www.ritz.es, in addition to the Orient-Express Group Privacy Policy, please note that for the purposes of the Spanish Data Protection Act (LO 15/1999 of 13 December), personal information gained from visitors to those websites is provided to: Hotel Ritz Madrid S.A.
Registered in the Mercantile record of Madrid 20-08-1908, to the volume the 55th, I foliate aheet 2345, inscription 1.
Credit Card Safety Your credit card information is safe when you book with Orient-Express. All information sent to us through our website is automatically encrypted for safe storage. The Orient-Express site uses SSL (Secure Socket Layers) technology. SSL is the industry standard method for computers to make secure transactions without risk of data interception, manipulation, or recipient impersonation. You can see that you are in a secure environment through the 'padlock' symbol on Microsoft Internet Explorer or 'key' symbol on Netscape Navigator. SSL works with Microsoft Internet Explorer version 3.0 and later/ Netscape Browser versions 2.0 and later. We feel it's important to have this level of security available, so anyone using lower version browsers should phone our Customer Care Centre to make a reservation. Copyright© 2009, Orient Express Group. All rights reserved | ||